We currently ship to Switzerland, Liechtenstein, selected European countries, the United Kingdom, and the United States.

If your country is not available at checkout, we do not currently ship there.

Please refer to our Shipping Policy.

Please note that delivery times may vary during busy periods.

Shipping rates are calculated based on your location. Please refer to our Shipping Policy.

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information.

If your tracking has not updated for several days or your order is significantly delayed, please contact our team info@leluneofficial.com and we'll be happy to help.

We accept returns within 14 days of delivery. Items must be unworn, unused, and returned in their original packaging.

Please refer to our Return Policy.

To start a return, please contact us at info@leluneofficial.com with your order number. Once approved, we'll provide further instructions.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Please refer to our Return Policy.

Once your return has been received and inspected, your refund will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account.

Please contact us within 48 hours of delivery and include photos of the item and packaging. We'll review the issue and arrange a replacement or refund where appropriate.

At this time, we do not offer direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order.

Our pieces are crafted using carefully selected materials, including freshwater pearls, natural stones, gold-plated stainless steel, and other high-quality components. Specific materials can be found on each product page.

Our jewelry is designed to be worn and enjoyed every day. While high-quality materials help maintain its appearance, all jewelry naturally experiences wear over time. Proper care will help keep your pieces looking their best for longer.

We recommend removing your jewellery before swimming, showering, exercising, or exposing it to moisture. Contact with water, perfumes, lotions, and other chemicals may affect the finish and longevity of your piece.

Store your jewellery in a dry place and avoid contact with water, perfumes, lotions, sunscreen, and harsh chemicals. Clean gently with a soft, dry cloth. Freshwater pearls and natural stones are delicate materials and should be handled with extra care.

Yes. Because we use genuine freshwater pearls and natural stones, each piece is unique. Slight variations in color, shape, and texture are natural and part of what makes every piece special.

If your item arrives damaged or you experience a manufacturing defect, please contact us at info@leluneofficial.com and we'll review your case. Normal wear and tear, accidental damage and improper care are not covered.

We're always excited to connect with creators, photographers, stylists, and content creators who genuinely align with LELUNE's aesthetic.

If you're interested in working together, please reach out to us at info@leluneofficial.com with a short introduction and links to your work.